A new study from Columbia Journalism Review’s Tow Center for Digital Journalism finds serious accuracy issues with generative AI models used for news searches. The research tested eight AI-driven search tools equipped with live search functionality and discovered that the AI models incorrectly answered more than 60 percent of queries about news content.
Researchers Klaudia Jaźwińska and Aisvarya Chandrasekar noted in their report that roughly 1 in 4 Americans now uses AI models as alternatives to traditional search engines. This raises serious concerns about reliability, given the substantial error rate uncovered in the study.
Error rates varied notably among the tested platforms. Perplexity provided incorrect information in 37 percent of the queries tested, whereas ChatGPT Search incorrectly identified 67 percent (134 out of 200) of articles queried. Grok 3 demonstrated the highest error rate, at 94 percent.
A graph from CJR shows “confidently wrong” search results. Credit: CJR
For the tests, researchers fed direct excerpts from actual news articles to the AI models, then asked each model to identify the article’s headline, original publisher, publication date, and URL. They ran 1,600 queries across the eight different generative search tools.
The study highlighted a common trend among these AI models: rather than declining to respond when they lacked reliable information, the models frequently provided confabulations—plausible-sounding incorrect or speculative answers. The researchers emphasized that this behavior was consistent across all tested models, not limited to just one tool.
Surprisingly, premium paid versions of these AI search tools fared even worse in certain respects. Perplexity Pro ($20/month) and Grok 3’s premium service ($40/month) confidently delivered incorrect responses more often than their free counterparts. Though these premium models correctly answered a higher number of prompts, their reluctance to decline uncertain responses drove higher overall error rates.
Issues with citations and publisher control
The CJR researchers also uncovered evidence suggesting some AI tools ignored Robot Exclusion Protocol settings, which publishers use to prevent unauthorized access. For example, Perplexity’s free version correctly identified all 10 excerpts from paywalled National Geographic content, despite National Geographic explicitly disallowing Perplexity’s web crawlers.
