AI-Ready When You Are: Springbrook Unveils Innovation Roadmap, featuring AI Invoicing, AI Permitting, AI-assisted Reporting, Conversational ERP, plus a Citizen Portal for residents and an expanded HCM Suite spanning the entire employee journey.
, /PRNewswire/ — This week in Orlando, Florida, Springbrook Software unveiled its Innovation Roadmap at Activate 2026, themed “Innovation Beyond Imagination.” Reporting, ease of use, and support top the list of challenges for local governments everywhere, and Springbrook’s roadmap raises the bar on all three. Customers had the opportunity to experience new and planned capabilities, including several AI features, at Activate, Springbrook’s annual customer conference. Attendees were also invited to test-drive and offer live feedback on Springbrook’s forthcoming innovations.
Outdated government technology puts public trust at risk. Springbrook’s 2026 Citizen Trust and Digital Expectations Survey of over 1,000 U.S. residents found that people see it the same way. Springbrook’s Innovation Roadmap gives agencies a way to modernize responsibly and protect that trust. Local governments and the residents they serve deserve technology solutions that can be implemented fast, are easy to use, and reliable. Springbrook’s innovation roadmap prioritizes these areas, with AI-ready capabilities that are purpose-built for government and shaped by direct client feedback.
“America has more than 91,000 local governments, and they employ more than 14 million people. They rarely get the spotlight, but they run the communities people call home. That is who we build for. Teams that do a lot with a little. Every community we serve has access to technology and solutions that are purpose-built for them.” Chris Dinkler, CEO, Springbrook Software
Shaped by Customers; Built for the Work They Do
Springbrook’s Innovation Roadmap is shaped through ongoing interviews with finance directors, treasurers, and department heads, and it evolves with their feedback. Agencies can start with the ERP, payments, or both, and add more as their needs grow. Each new capability works with what they already run. Agencies turn them on when their teams are ready, and both work within the platform’s existing logins and permissions.
“Everything on this roadmap started with a customer conversation. Finance directors, treasurers, and department heads showed us where their days get hard. We are building reporting you can talk to, AI that arrives when you are ready for it, and software that is easy to use, and we will keep listening as they tell us what comes next.” Lindsey Artman, Chief Product Officer, Springbrook Software
AI-Ready When You Are
For most public sector organizations, AI depends on the cloud, and the data backs it up: 73 percent say their on-premises infrastructure is not fully ready for modern AI workloads, according to Nutanix’s 2026 Public Sector Enterprise Cloud Index. Springbrook laid the cloud foundation for customers in 2021, delivering Cirrus as a multi-tenant SaaS platform with a real-time data layer that lets AI reason across finance, payments, payroll, community development, and asset management at once. Customers on Cirrus get each new AI feature on the platform they already run, with no disruptive upgrades or migrations.
Springbrook uses AI to build and deliver Cirrus features faster, and to give customers AI features they can adopt easily when they are ready. The company’s latest AI innovations include AI Invoicing and AI Permitting, both available today. AI Invoicing reads incoming invoices, captures the details, and matches each one to its purchase order so accounts payable staff spend less time keying data. AI Permitting gives applicants advice on their application, checks applications for completeness, and performs a first review of the application content. In all situations, AI does the first pass and staff review and approve the result before anything is returned or approved.
Natural Language Reporting You Can Talk To
AI Invoicing and AI Permitting help staff get information into Cirrus. The reporting capabilities below will help them get answers out by asking in plain language instead of trial-and-error exports stitched together in Excel. They follow the same approach: AI does the first pass, staff stay in charge, and everything works within the platform’s existing logins and permissions. Customers had the opportunity to preview both this week at Activate.
- New Reporting and Insights Module: Puts every report in one place. Staff can ask AI to build, find, or change a report, adjust reports by hand, and create their own dashboards.
- Conversational ERP: Users type what they need and go straight to the right record or report.
All workflows in Cirrus run on a governed data foundation that connects across finance, payments, and permitting at once, so every department works from the same data.
Ease of Use: Intuitive Products. Integrated Workflows.
For lean teams, the small stuff is the big stuff: a screen that shows more information, an invoice that finds its own purchase order, a case update that arrives before you ask. Staff often juggle systems that each have their own login, permissions, and look. Springbrook builds the login, permissions, payments, notifications, and design once and shares them across every product. Third-party and custom tools can run inside Cirrus the same way.
- Citizen Portal: Residents who need to pay a water bill, renew a license, and report a pothole can do all three in one place, with one sign-in. Utility payments support digital wallets and autopay, applications will be available online, and residents will be able to track each request. Everything connects to the Springbrook products staff already use. Now in preview.
- HCM Suite: HR for the entire employee journey, on one login: HR Core and Employee Self Service anchor it, add-on modules cover applicant tracking, onboarding, learning, and performance, and the newest module, Open Enrollment, feeds employee deductions straight into Cirrus Payroll with nothing to retype.
- Service Orders in Xpress Bill Pay: Residents submit utility service requests themselves, in the same portal where they make payments. For agencies that use Springbrook’s Utility Billing, each request will appear directly in Cirrus, where staff can track and act on it without leaving the system they already use.
About Springbrook Software
Founded in 1985, Springbrook Software is a cloud ERP and payments platform built for local governments, where lean teams do a lot with a little. More than 3,000 cities, utilities, and special districts run financial management, utility billing, tax, HR and payroll, asset management, community development, and payments on Springbrook, all in one connected system. Cirrus, Springbrook’s cloud platform, is AI-ready, so agencies adopt AI at their own pace, with staff reviewing and approving the work. Learn more at www.springbrooksoftware.com.
Forward-Looking Statements
This release contains forward-looking statements about products, capabilities, and initiatives still in development, including items described as in planning, in preview, in closed beta, or in active development. These statements reflect Springbrook’s current plans and are subject to change based on customer feedback, engineering timelines, and business priorities. They are not a commitment to a specific delivery date or feature set.
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