Well, that isn’t exactly we needed on payday – Lloyds, TSB, First Direct, Halifax, Nationwide and the Bank of Scotland are all down, with the banks acknowledging issues with their online and mobile banking.
The problems started at around 7.40am GMT, when notable spikes appeared on Downdetector for Lloyds Bank, Halifax, TSB, Nationwide and First Direct. Most of the problems are related to mobile banking, with some unable to log into apps and others reporting problems with payments.
Fortunately, since then the number of reported issues has dropped, but a number of the banks – including Nationwide and First Direct – have acknowledged problems and say they’re urgently working on fixes.
Still having issues with your mobile and internet banking this morning? Here’s all the latest news on a black Friday for banking…
The latest news
- A major mobile and internet banking outage has hit six major UK banks
- Lloyds, TSB, First Direct, Halifax, Nationwide and Bank of Scotland all affected
- Many have acknowledged problems and are working on fixes
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Nationwide says payments ‘delayed’
We haven’t only seen issues with mobile banking apps this morning – Nationwide’s Service Status page says that “some incoming and outgoing payments are delayed at the moment”.
If you’re having those untimely problems on payday, Nationwide says you don’t need to do anything and that the incoming or outgoing money is “in a queue and will arrive ASAP”.
It’s added that Direct Directs and standing orders are working fine and that you can still go ahead and send money – it just might not go through straight away. It also acknowledged the problems in the post on X (formerly Twitter) below.
The good news? The spike in Downdetector reports (which hit a high of 830 reports at 7.46am GMT) has now dropped significantly, suggesting that the problems are already starting to ease. Phew…
We’re aware of some issues affecting our services this morning. Some incoming and outgoing payments are delayed. They are in a queue and will arrive ASAP. For updates: https://t.co/o1lETrLtlfFebruary 28, 2025
Better news for First Direct customers
Service Update 09:50: Customers can now make payments as normal via mobile and online banking following an earlier issue. Our teams continue to monitor. Very sorry to anyone who has been inconvenienced this Friday morning.February 28, 2025
The big spike in reported First Direct issues, which peaked at around 7.50am GMT, has now fortunately plummeted – and that’s because the bank has now been the first to confirm a full fix for its problems.
In the post on X (formerly Twitter) below at 9.50am GMT, First Direct said that you should now be able to “make payments as normal via mobile and online banking following an earlier issue”.
I’m with First Direct and can confirm everything appears to be working normally on the mobile app (which is always good news on pay day). Let’s hope the same can be said soon for the other banks affected by this morning’s outages.
Naturally Halifax is having similar problems
Halifax and Bank of Scotland are both a part of the Lloyds Banking Group, which means they’ve all been affected by similar technical issues.
Fortunately, the spikes in reported problems – which peaked at around 8.10am GMT – seem to be trending downwards, suggesting that they’ll (hopefully) be short-term.
However, both Halifax and Bank of Scotland put out identical acknowledgments below at 9.36am GMT, which explains why you may still be experiencing residual issues like being unable to log into mobile apps or payments not showing if you do manage to log in.
We know some of our customers are having issues logging on to online banking and our app. We’re sorry for this and we’re working to have everything back to normal.February 28, 2025
We know some of our customers are having issues logging on to online banking and our app. We’re sorry for this and we’re working to have everything back to normal.February 28, 2025
Lloyds acknowledges problems
Lloyds has been the worst hit by today’s mobile banking problems, according to Downdector at least – there were over 3,600 reports at 8.20am GMT, although this has since plummeted fortunately.
When trying to log into the app, some of the TechRadar team went from a generic error message to an apology message to a spinning wheel. Lloyds acknowledged the continued issues with the post on X (formerly Twitter) below at 9.37am GMT.
We know some of our customers are having issues logging on to online banking and our app. We’re sorry for this and we’re working to have everything back to normal.February 28, 2025
Not a great morning for banking apps…
If you’re having trouble with your mobile and internet banking this morning, you’re not alone. Downdetector has shown big spikes of reported issues for Lloyds, Halifax, TSB, Nationwide, First Direct and the Bank of Scotland.
Most of the reported issues are related to mobile and internet banking, with struggling to log into their accounts or getting error messages when trying to transfer money. The problems vary slightly between banks, so we’ll dig into what each is saying about their specific issues now.
