Pontem Tech Partners Appoints Industry-Recognized Customer and Employee Experience Leader Trish Wethman as Chief Experience Officer

, /PRNewswire/ — Pontem Tech Partners, the market-leading vendor-neutral customer experience technology advisory and sourcing partner, is thrilled to announce the appointment of Trish Wethman to our leadership team as Chief Experience Officer.

About Trish Wethman

Trish is a strategic executive with a strong track record in customer insights and innovation, experience architecture, organizational alignment, and culture development. With two decades of practitioner expertise, including her most recent role as Chief Customer Officer at Best Egg, Trish brings incredibly valuable knowledge and effective methodologies to Pontem’s executive leadership team.

As a recognized thought leader in the customer experience and experience management space, Trish has been featured as a keynote speaker and panelist at many industry events and is a frequent podcast guest speaking on topics at the intersection of CX. EX and change management. In 2023, Trish led her former company to a #2 ranking on the JD Power Consumer Lending study and in 2024, she was awarded the Women in Technology award for Customer, Strategy & Growth in Software and Services. Trish has also proudly served as an Advisory Board Member for the Mid-Atlantic CX Forum since 2024.

Building Pontem’s Experience Management Practice

In her new role, Trish will lead the development of Pontem’s Experience Management Practice, creating actionable frameworks that enhance outcomes for both employees and customers through strategic technology integration. Additionally, Trish will be responsible for ensuring that Pontem’s clients have the best possible experience in how they engage with the company throughout their partnership. Her leadership will guide Pontem’s comprehensive service approach, from advisory and strategic sourcing to optimization and implementation.

Pontem addresses a significant market challenge: while businesses today have unprecedented access to technology solutions, they often struggle to differentiate between options and build the internal consensus needed for successful implementation. For middle-market companies leveraging technology to drive growth and maintain competitiveness, selecting the wrong solution after months of evaluation can result in costly multi-year commitments that impede business objectives.

Recognizing this challenge, Pontem has designed its business model to serve both IT decision-makers and their CX and business stakeholders through a client-centric holistic approach. This includes advisory services for stakeholder alignment and requirements definition, extending through to implementation support and change management. By offering end-to-end lifecycle services with a vendor-neutral perspective and deep expertise in technology-enabled experience transformation, Pontem uniquely bridges critical gaps: between strategy and execution, IT and business functions, organizational needs and technical solutions, and technology investment and realized value.

Under Trish’s direction, the Experience Management Practice will complement Pontem’s strategic sourcing capabilities, ensuring clients overcome resource and expertise limitations that might otherwise prevent successful transformation initiatives.

Trish deeply believes in a human-led approach grounded in curiosity and empathy, centered around clarity of organizational purpose and problem-solving. She is known for her conviction that employee experience, customer experience, and innovation must intersect to create sustainable business value. This philosophy aligns perfectly with Pontem’s mission to help customers achieve meaningful return on their technology investments, driving revenue growth and enhancing experiences across stakeholder groups.

A Passion for AI Innovation

Trish brings valuable expertise in AI adoption within customer experience frameworks. She will be instrumental in developing solutions that go beyond traditional applications, helping organizations predict and enhance customer experiences by anticipating needs through advanced technology. Trish also offers cross-industry expertise that includes insurance, pharmaceutical and financial services with an emphasis on the fintech and credit union space.

“We are thrilled to welcome Trish to our executive leadership team at this important moment for Pontem,” said Katie Scott, Co-Founder and CEO of Pontem Tech Partners. “Her depth of expertise in customer experience transformation and driving revenue with customer-centric processes will enhance our ability to serve our clients. Trish’s approach to combining human-centered design with technology keeps Pontem at the forefront of innovation and strengthens our position as a leading advisory partner. Her leadership of our Experience Practice will create significant value for our clients and their customers.”

For more information about Pontem Tech Partners and our expanded offerings, visit www.pontemtech.net.

About Pontem Tech Partners

Pontem is the market-leading, vendor-neutral customer experience technology advisory and sourcing partner, dedicated to helping organizations optimize their technology investments to drive exceptional experiences for customers and employees alike.

SOURCE Pontem Tech Partners